S. Victor Joseph is the first Customer Support hire at Thena, where he’s building the support function from the ground up—tools, workflows, and operations. With experience at Twilio, Khoros, and IBM, he brings a strong background in technical support, escalations, and API troubleshooting. Victor partners closely with GTM and engineering teams to turn customer feedback into action. He’s known for his calm, methodical approach and deep commitment to resolving issues fast and thoroughly. At Thena, Victor is shaping what great customer support looks like in the AI era—one ticket, one process, and one solved problem at a time.