Editors' pick
Editors' pick
Editors' pick
The modern support stack 2026: how best-of-breed ecosystems will define customer success
The modern support stack 2026: how best-of-breed ecosystems will define customer success
Oct 31, 2025
Oct 31, 2025
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By
By
Govind Kavaturi
Govind Kavaturi
B2B customer support response time benchmarks in 2025
B2B customer support response time benchmarks in 2025
Aug 28, 2025
Aug 28, 2025
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By
By
Govind Kavaturi
Govind Kavaturi
7 best B2B AI customer support platforms in 2025
7 best B2B AI customer support platforms in 2025
Aug 27, 2025
Aug 27, 2025
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By
By
Govind Kavaturi
Govind Kavaturi
Product updates
Product updates
Broadcasts in slack and email: how modern B2B teams communicate
Broadcasts in slack and email: how modern B2B teams communicate
Sep 15, 2025
Sep 15, 2025
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By
By
Govind Kavaturi
Govind Kavaturi
AI copilot in B2B customer support: the future of service
AI copilot in B2B customer support: the future of service
Aug 8, 2025
Aug 8, 2025
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By
By
Govind Kavaturi
Govind Kavaturi
AI logs: The future of transparent AI in customer support
AI logs: The future of transparent AI in customer support
Jul 1, 2025
Jul 1, 2025
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By
By
Govind Kavaturi
Govind Kavaturi
Popular
Popular
6 best support ticketing tools for Slack in 2025
6 best support ticketing tools for Slack in 2025
Jan 14, 2025
Jan 14, 2025
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By
By
Paulina
Paulina
How to Use Slack for Customer Support in B2B (Guide)
How to Use Slack for Customer Support in B2B (Guide)
Jan 14, 2025
Jan 14, 2025
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By
By
Paulina
Paulina
20+ Zendesk alternatives (Free & Paid tools)
20+ Zendesk alternatives (Free & Paid tools)
Jan 8, 2025
Jan 8, 2025
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By
By
Paulina
Paulina
All articles
All articles
All articles
From support to product feedback loop: How to link customer tickets to product roadmap decisions
From support to product feedback loop: How to link customer tickets to product roadmap decisions
Oct 31, 2025
Oct 31, 2025
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By
By
Nitish Upadhyay
Nitish Upadhyay
The modern support stack 2026: how best-of-breed ecosystems will define customer success
The modern support stack 2026: how best-of-breed ecosystems will define customer success
Oct 31, 2025
Oct 31, 2025
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By
By
Govind Kavaturi
Govind Kavaturi
Top 5 AI models transforming B2B customer support 2025
Top 5 AI models transforming B2B customer support 2025
Oct 8, 2025
Oct 8, 2025
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By
By
Govind Kavaturi
Govind Kavaturi
Proactive spike alerts using online artificial intelligence on support channels
Proactive spike alerts using online artificial intelligence on support channels
Oct 7, 2025
Oct 7, 2025
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By
By
Thena team
Thena team
60 examples of B2B customer support communication for Slack, email, and live chat
60 examples of B2B customer support communication for Slack, email, and live chat
Oct 3, 2025
Oct 3, 2025
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By
By
Govind Kavaturi
Govind Kavaturi
AI in B2B: how companies are using it to scale smarter
AI in B2B: how companies are using it to scale smarter
Oct 1, 2025
Oct 1, 2025
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By
By
Govind Kavaturi
Govind Kavaturi
AI prompts for B2B customer support: the complete guide
AI prompts for B2B customer support: the complete guide
Sep 30, 2025
Sep 30, 2025
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By
By
Govind Kavaturi
Govind Kavaturi
Navigating the B2B customer journey: Mapping the path to value and expansion
Navigating the B2B customer journey: Mapping the path to value and expansion
Sep 29, 2025
Sep 29, 2025
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By
By
Govind Kavaturi
Govind Kavaturi
Slack forms explained: collect data directly in Slack
Slack forms explained: collect data directly in Slack
Sep 24, 2025
Sep 24, 2025
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By
By
Paulina
Paulina
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