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Revolutionizing Customer Success with Slack in B2B SaaS
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We never post as a user
We will not post any message as a user or on behalf of a user. All messages sent on channels will be as Thena.
Your data is untouched
We do not collect user, organization, or any information by default until each channel is enabled for Thena.
Admin Configuration
When Thena is enabled for channels by the admin, we collect and store the channel users' profile information. The data collection is as documented in the API here - https://api.slack.com/methods/users.info
No conversation data history
No conversation data history is stored by default. The conversational data is stored when you explicitly choose to use Thena for customer analytics and intelligence.
No direct messages
No direct messages will be sent to the users except in case of an escalate feature that sends a direct message to the Users after taking explicit consent from them.
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