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Privacy Policy

Last Updated : 14th July 2022
Pivoting Owl Inc. (“Thena”) provides a solution for businesses to effortlessly track and manage their customers directly in Slack. This Privacy Policy describes how Thena collects, uses, discloses and otherwise processes personal information in connection with our website and any other sites or services that link to this Privacy Policy (collectively, the “Services”), and explains the rights and choices available to individuals with respect to their information.
Our Services are designed for use by businesses and are not intended for personal or household use. Accordingly, we treat all personal information covered by this Privacy Policy, including information about any visitors to our website, as pertaining to individuals acting as business representatives, rather
than in their personal capacity. We provide additional information for individuals based in the European Union and the UK below.

1. Personal Information We Collect

(1.1)
Information you provide to us:
(i)
Business contact details, such as your first and last name, email address, phone number, and mailing address.
(ii)
Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise.
(iii)
Marketing data, such as your preferences for receiving our marketing communications, and details about your engagement with those communications.

2. Information we obtain from third parties.

(2.1)
We may combine personal information we receive from you with personal information we obtain from other sources, such as data providers and social media platforms.

3.  Automatic data collection.

(3.1)
We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services, such as:
(i)
Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state or geographic area.
(ii)
Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.

4.  We use the following tools for automatic data collection:

(4.1)
Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising. We use the following categories of cookies:
(i)
Essential cookies. These cookies are necessary to allow the technical operation of our services (e.g., they enable you to move around on a website and to use its features).
(ii)
Functionality / performance cookies. We use these cookies, such as Intercom Messenger, to enhance the functionality and performance of the Services. Intercom cookies expire ________.
(4.2)
Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
(4.3)
Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

5.  How We Use Personal Information

(5.1)
To operate our Services:
(i)
Provide, operate, maintain, secure and improve our Services
(ii)
Communicate with you about our Services, including by sending you announcements, updates, security alerts, and support and administrative messages
(iii)
Provide support, and respond to your requests, questions and feedback
(5.2)
For research and development
(i)
To analyze and improve the Services and to develop new products and services, including by studying use of our Services and creating aggregated, de-identified, or other anonymous data or analytics.
(5.3)
For direct marketing.
(i)
We may from time-to-time send you direct marketing communications as permitted by law, including, but not limited to, notifying you of special promotions, offers and events via email. You may opt out of our marketing communications as described in theOpt out of marketing communicationssection below.
(5.1)
To comply with law.
(i)
As we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

6.  How We Share Personal Information

(6.1)
Service providers. We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate our Services (such as customer support, hosting, analytics, email delivery, marketing, identity verification, fraud detection, payment processing, and database management).
(6.2)
Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
(6.3)
For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes described above.
(6.4)
Business transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.

7.  Your Choices

(7.1)
As we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
(7.2)
Access or update your information. To keep your information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct information in our possession that you have previously submitted via the Services.
(7.3)
Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email or by contacting us at marketing@thena.ai. You may continue to receive service-related and other non-marketing emails.
(7.4)
Online tracking opt-out. There are a number of ways to opt out of having your online activity and device data collected through our Services, which we have summarized below:

Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.
(i)
Blocking cookies in your browser. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit allaboutcookies.org. Use the following links to learn more about how to control cookies and online tracking through your browser: Firefox; Chrome; Microsoft Edge; Safari
(i)
Using privacy plug-ins or browsers. You can block our Services from setting third-party cookies by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, DuckDuckGo, Ghostery or uBlock Origin, and configuring them to block third party cookies/trackers.
(7.4)
Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit.  We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com

8.  Other Sites and Services

Our Services may contain links to other websites and other online services operated by third parties. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or other online services that are not associated with us. We do not control websites or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites and online services you use.

9.  Security Practices

We use reasonable organizational, technical and administrative measures designed to protect against unauthorized access, misuse, loss, disclosure, alteration and destruction of personal information we maintain. Unfortunately, data transmission over the Internet cannot be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of personal information. 

10.  Children

Our Services are not intended for use by children under 18 years of age. If we learn that we have collected personal information through the Services from a child under 18 without the consent of the child’s parent or guardian as required by law, we will delete it.

11.  Changes to this Privacy Policy

We use reasonable organizational, technical and administrative measures designed to protect against unauthorized access, misuse, loss, disclosure, alteration and destruction of personal information we maintain. Unfortunately, data transmission over the Internet cannot be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of personal information. 

11.  Data Deletion

If you decide to stop using Thena, we're happy to delete application data upon request. Just let us know. We will delete it within 45 business days of request.

12.  How to Contact Us

Please direct any questions or comments about this Policy or privacy practices to legal@thena.ai. You may also write to us via postal mail at:

548 Market St
San Francisco, CA 94104

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