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Changelog July 2025
AI customer support
and service for B2B teams
One platform for customers across Slack, Discord, Email, MS Teams, and Web chat.
No credit card for free plan.
Omni-channel. Multi-persona.
Every team, form, route, and account.
Powered by AI.
New-gen ticketing: AI + human intelligence
Hey team, uploads to our projects are failing — it says
"Storage quota exceeded." What's going on?
Thanks for reaching out! Your current
plan includes 500GB of storage. Based
on recent activity, you’re close to your limit.
Can we get a temporary extension while we sort
it out internally?
Autonomous support & service
Outsource complex tasks to purpose-built AI. Respond to customers, apply fields, create tickets, and escalate issues instantly.
Jamie
L1 support agent
Get started
Multi-persona ticketing
Streamline team processes with customizable boards and role-based controls.
Workflows
Automate workflows by blending human and AI actions for peak business efficiency.
Start for free
Accounts
Centralize customer data for humans and AI to collaborate in one place.
Apps
Connect or build apps for AI to manage data and APIs.
“Thena has been invaluable in bringing everything together in one place.”
Rachael Thomas
Developer success engineer, Knock
Remote MCP server
Powering millions
of business conversations
"We love Thena"
Customer stories
"Thena offers the ultimate peace of mind! I'm really loving the product"
Michael Potteiger
Koala
User stories
Industry
Enterprise grade security to protect
your customer data
Fast where it matters,
personal where it counts.
Team boards
Organize tickets across multiple boards by team.
Groups
Set up groups with custom assignment logic.
Routing
Auto-assign tickets to the right group or agent.
Custom fields
Customize fields to align with your process.
SLA
Define and enforce service-level policies.
Notifications
Get real-time alerts for critical ticket updates.
Slack
Track and manage tickets directly from Slack.
Convert emails into trackable tickets.
Web chat
Turn chats into tickets instantly.
MS Teams
Convert MS Teams messages into tickets.
Views
Build and embed custom ticket views.
Accounts
Track tickets by company or account.
Auto-responder
Send replies automatically
while you are away.
Internal threads
Collaborate with your team
on tickets.
CSAT
Collect and track
customer feedback.
Insights
View key metrics on performance and trends.
Workflows
Automate repeatable
ticket flows.
Knowledge base
Share and update articles from support flows.
Tasks
Track action items on accounts.
Apps
Connect Thena with your internal systems.
100+ ticketing features, now AI powered.
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