Send one message. Reach customers in Slack and email with measurable impact.
30 day free trial for Standard plan.
Send once, deliver everywhere. Broadcasts push to Slack and email with a single click.
Pre-built templates. Onboarding greetings, feature launches, and proactive status updates.
Measurable impact. Track opens, engagement, and customer reach across both channels.
Broadcasts that keep your customers in the loop
Experience broadcasts in action
See how easy it is to send Slack and email announcements—all from one platform.
FAQ
What is Thena Broadcast?
Thena Broadcast is a feature that allows teams to send announcements, greetings, and updates to customers in Slack and email simultaneously. It’s built for proactive communication—so customers stay informed without relying only on newsletters or support tickets.
How is Thena Broadcast different from email marketing tools?
Traditional email marketing platforms are built for promotional campaigns. Thena Broadcast is designed for customer success and support—covering onboarding, downtime alerts, product announcements, and account-level updates. It also combines Slack + email in one place, alongside tickets and customer context.
Can I broadcast to both Slack and email at the same time?
Yes. With Thena, you can create one message and send it across Slack and email in a single motion—saving time and ensuring consistency.
Can I recall or edit a broadcast after sending?
For Slack, yes—you can recall messages even after they’re delivered. For email, recall isn’t possible once the message has landed in inboxes.
How do audiences work in Thena Broadcast?
You can build static audiences for fixed groups or dynamic audiences that auto-update as customer attributes change. This ensures every broadcast reaches the right segment without manual list management.
What analytics are available for broadcasts?
Thena provides detailed analytics, including delivery rates, opens, clicks, views, and reactions. For Slack broadcasts, you can also track engagement directly inside channels.
Who should use Thena Broadcast?
Any company that needs to keep customers informed through Slack or email—especially SaaS businesses, customer success and support teams, and companies running Slack communities.
Keep every customer in the loop
One message. Slack and email. Proactive communication that builds trust, reduces tickets, and drives adoption—all inside Thena.
