The ultimate B2B customer experience
Ticketing
Accounts
Analytics
Broadcasts
Integrations
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Pricing
Blog
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
Customers
Help centre
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Communication
What Is Customer Support? A Complete Guide
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Read all articles
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Read our security guides
Help centre
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Communication
What Is Customer Support? A Complete Guide
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Log In
Add to
Slack
Request a demo
The ultimate B2B customer experience
Ticketing
Accounts
Analytics
Broadcasts
Integrations
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Pricing
Blog
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
Customers
Help center
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Learn more about Thena
Help center
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Communication
What Is Customer Support? A Complete Guide
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Communication
What Is Customer Support? A Complete Guide
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Read all articles
Login
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Co-founder
Govind Kavaturi
Govind heads product and marketing at Thena.
All Blogs
Producitivity on Slack
Communication tips
Customer management
Technology stack
Productivity
How to Send Emails to Slack Channels with Thena
Govind Kavaturi
Technology
Thena's Slack Triage: A Deep Dive into Modern Customer Support
Govind Kavaturi
3 Minutes
Communication
Introducing the "Slack Best Practice Guide for B2B Customer Communication"
Govind Kavaturi
2 Minutes
Productivity
Create a Zendesk ticket from Slack
Govind Kavaturi
1 Minute
Communication
Convert Slack messages from customers into support tickets in your ticketing system
Govind Kavaturi
3 Minutes
Customer Management
Transform your Slack into a powerful customer communication channel in 2023
Govind Kavaturi
4 Minutes
Customer Management
Maximizing Slack Customer Success for Enterprise Growth in 2024
Govind Kavaturi
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Customer Management
Increase NRR by managing customers on Slack
Govind Kavaturi
2 Minutes
Customer Management
3 Biggest Challenges for Customer Support Leadership in 2022
Govind Kavaturi
1 min
Communication
5 Ways Slack Can Help You Have a Better Relationship With Your Customer
Biplab
3 read
Productivity
Email or Slack? Which Platform Is The Winner to Manage Customers Efficiently?
Sucharitha
5 min read
Customer Management
Conversational Ticketing in Slack. Make customer support easy and quick.
Paulina
2 mins
Customer Management
Does Slack Improve Customer Retention?
Paulina
2 mins
Customer Management
5 Reasons Why Your Customer Wants Slack
Paulina
2 mins
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Paulina
3 Minutes
Productivity
How to Send Emails to Slack Channels with Thena
Govind Kavaturi
Productivity
Create a Zendesk ticket from Slack
Govind Kavaturi
1 Minute
Communication
Introducing the "Slack Best Practice Guide for B2B Customer Communication"
Govind Kavaturi
2 Minutes
Communication
Convert Slack messages from customers into support tickets in your ticketing system
Govind Kavaturi
3 Minutes
Customer Management
Transform your Slack into a powerful customer communication channel in 2023
Govind Kavaturi
4 Minutes
Customer Management
Maximizing Slack Customer Success for Enterprise Growth in 2024
Govind Kavaturi
2 Minutes
Customer Management
Increase NRR by managing customers on Slack
Govind Kavaturi
2 Minutes
Customer Management
3 Biggest Challenges for Customer Support Leadership in 2022
Govind Kavaturi
1 min
Technology
Thena's Slack Triage: A Deep Dive into Modern Customer Support
Govind Kavaturi
3 Minutes
Start managing your customers faster and easier from Slack.
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