Govind Kavaturi

Co-founder, Thena

Linkedin

Govind Kavaturi is the Co-Founder of Thena. A long-time community builder and tech evangelist, Govind has spent the past decade building communities across India, Singapore, Indonesia, Australia, South Korea, and Japan. His background in grassroots engagement shapes his approach to storytelling, brand building, and marketing strategy.

Before Thena, Govind spent over six years at Branch with Ankit and Mike, where he worked on international expansion and managed global offices. Working closely with customers, he experienced the pain of broken customer communication—fueling his conviction to join Ankit and Mike.

At Thena, Govind is focused on building demand, brand and growth. With strong instincts for timing, messaging, and community, he’s helping redefine how B2B companies think about AI support.

Articles

Thena customer support AI logs thumbnail
Thena customer support AI logs thumbnail
AI logs: The future of transparent AI in customer support

Jul 1, 2025

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By

Govind Kavaturi

Thena and Raycast integration
Thena and Raycast integration
Bring customer support to Raycast. Tickets, instantly accessible.

Jun 24, 2025

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By

Govind Kavaturi

Built on trust: Thena's 2025 gold standard in data compliance

Jun 23, 2025

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By

Govind Kavaturi

Customer support tutorial for startups
Customer support tutorial for startups
Customer support AI for B2B startups: A step-by-step tutorial

Jun 22, 2025

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By

Govind Kavaturi

AI agent in Thena
AI agent in Thena
Stop drowning in tickets: The AI secret to empowered B2B customer teams

Jun 19, 2025

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By

Govind Kavaturi

Thena help center home page
Thena help center home page
Free knowledge base software for B2B teams | Thena help center

Jun 18, 2025

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By

Govind Kavaturi

Thena AI web chat: smart 24/7 engagement for your website

Jun 17, 2025

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By

Govind Kavaturi

Mastering support expectations: Thena's smart SLA policies

Jun 16, 2025

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By

Govind Kavaturi

Thena CSAT: Real feedback, real improvement for B2B support

Jun 16, 2025

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By

Govind Kavaturi

Thena's auto-responder: always present, always professional multi-channel support

Jun 16, 2025

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By

Govind Kavaturi

Thena team boards
Thena team boards
Raising your B2B customer support Game with Thena's team boards: a smarter way to work

Jun 16, 2025

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By

Govind Kavaturi

Create a Zendesk ticket from Slack

Jan 20, 2025

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By

Govind Kavaturi

3 Biggest Challenges for Customer Support Leadership in 2022

Jan 14, 2025

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By

Govind Kavaturi

Convert Slack messages from customers into support tickets in your ticketing system

Jan 14, 2025

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By

Govind Kavaturi

Increase NRR by managing customers on Slack

Jan 14, 2025

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By

Govind Kavaturi

Introducing the "Slack Best Practice Guide for B2B Customer Communication"

Jan 14, 2025

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By

Govind Kavaturi

Make Slack Announcements Fun and Easy with Thena’s Broadcasts

Jan 14, 2025

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By

Govind Kavaturi

Maximizing Slack Customer Success for Enterprise Growth in 2024

Jan 14, 2025

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By

Govind Kavaturi

Tailored, Branded, and Collaborative: Thena’s Help Center

Jan 14, 2025

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By

Govind Kavaturi

The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations

Jan 14, 2025

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By

Govind Kavaturi