
Govind Kavaturi
Co-founder, Thena
Govind Kavaturi is the Co-Founder of Thena. A long-time community builder and tech evangelist, Govind has spent the past decade building communities across India, Singapore, Indonesia, Australia, South Korea, and Japan. His background in grassroots engagement shapes his approach to storytelling, brand building, and marketing strategy.
Before Thena, Govind spent over six years at Branch with Ankit and Mike, where he worked on international expansion and managed global offices. Working closely with customers, he experienced the pain of broken customer communication—fueling his conviction to join Ankit and Mike.
At Thena, Govind is focused on building demand, brand and growth. With strong instincts for timing, messaging, and community, he’s helping redefine how B2B companies think about AI support.
Articles
AI logs: The future of transparent AI in customer support
Jul 1, 2025
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By
Govind Kavaturi
Bring customer support to Raycast. Tickets, instantly accessible.
Jun 24, 2025
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By
Govind Kavaturi
Built on trust: Thena's 2025 gold standard in data compliance
Jun 23, 2025
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By
Govind Kavaturi
Customer support AI for B2B startups: A step-by-step tutorial
Jun 22, 2025
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By
Govind Kavaturi
Stop drowning in tickets: The AI secret to empowered B2B customer teams
Jun 19, 2025
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By
Govind Kavaturi
Free knowledge base software for B2B teams | Thena help center
Jun 18, 2025
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By
Govind Kavaturi
Thena AI web chat: smart 24/7 engagement for your website
Jun 17, 2025
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By
Govind Kavaturi
Mastering support expectations: Thena's smart SLA policies
Jun 16, 2025
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By
Govind Kavaturi
Thena CSAT: Real feedback, real improvement for B2B support
Jun 16, 2025
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By
Govind Kavaturi
Thena's auto-responder: always present, always professional multi-channel support
Jun 16, 2025
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By
Govind Kavaturi
Raising your B2B customer support Game with Thena's team boards: a smarter way to work
Jun 16, 2025
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By
Govind Kavaturi
Create a Zendesk ticket from Slack
Jan 20, 2025
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By
Govind Kavaturi
3 Biggest Challenges for Customer Support Leadership in 2022
Jan 14, 2025
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By
Govind Kavaturi
Convert Slack messages from customers into support tickets in your ticketing system
Jan 14, 2025
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By
Govind Kavaturi
Increase NRR by managing customers on Slack
Jan 14, 2025
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By
Govind Kavaturi
Introducing the "Slack Best Practice Guide for B2B Customer Communication"
Jan 14, 2025
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By
Govind Kavaturi
Make Slack Announcements Fun and Easy with Thena’s Broadcasts
Jan 14, 2025
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By
Govind Kavaturi
Maximizing Slack Customer Success for Enterprise Growth in 2024
Jan 14, 2025
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By
Govind Kavaturi
Tailored, Branded, and Collaborative: Thena’s Help Center
Jan 14, 2025
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By
Govind Kavaturi
The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations
Jan 14, 2025
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By
Govind Kavaturi