Changelog June 2025
AI customer support
and service for B2B teams
AI customer support
and service for B2B teams
AI customer support
and service for B2B teams
One platform for customers across Slack, Discord, Email, MS Teams, and Web chat.
One platform for Slack, Email, & Web chat.
No credit card for free plan.
Omni-channel. Multi-persona.
Every team, form, route, and account.
Omni-channel. Multi-persona.
Every team, form, route, and account.
Omni-channel. Multi-persona.
Every team, form, route, and account.
Powered by AI.
Powered by AI.
Powered by AI.
New-gen ticketing: AI + human intelligence
New-gen ticketing: AI + human intelligence
New-gen ticketing: AI + human intelligence
Hey team, uploads to our projects are failing — it says
"Storage quota exceeded." What's going on?
Hey team, uploads to our projects are failing — it says
"Storage quota exceeded." What's going on?
Hey team, uploads to our projects are failing — it says
"Storage quota exceeded." What's going on?
Thanks for reaching out! Your current
plan includes 500GB of storage. Based
on recent activity, you’re close to your limit.
Thanks for reaching out! Your current
plan includes 500GB of storage. Based
on recent activity, you’re close to your limit.
Thanks for reaching out! Your current
plan includes 500GB of storage. Based
on recent activity, you’re close to your limit.
Can we get a temporary extension while we sort
it out internally?
Can we get a temporary extension while we sort
it out internally?
Can we get a temporary extension while we sort
it out internally?
Autonomous support & service
Autonomous support & service
Autonomous support & service
Outsource complex tasks to purpose-built AI. Respond to customers, apply fields, create tickets, and escalate issues instantly.
Outsource complex tasks to purpose-built AI. Respond to customers, apply fields, create tickets, and escalate issues instantly.
Outsource complex tasks to purpose-built AI. Respond to customers, apply fields, create tickets, and escalate issues instantly.
Jamie
L1 support agent
Omni-channel support
Omni-channel support
Omni-channel support
Unify all customer messages into organized tickets instantly.
Multi-persona ticketing
Multi-persona ticketing
Multi-persona ticketing
Streamline team processes with customizable boards and role-based controls.
Workflows
Workflows
Workflows
Automate workflows by blending human and AI actions for peak business efficiency.
Accounts
Accounts
Accounts
Centralize customer data for humans and AI to collaborate in one place.
Apps
Apps
Apps
Connect or build apps for AI to manage data and APIs.
“Thena has been invaluable in bringing everything together in one place.”
“Thena has been invaluable in bringing everything together in one place.”
“Thena has been invaluable in bringing everything together in one place.”
Rachael Thomas
Developer success engineer, Knock
Remote MCP server
Powering millions
of business conversations
Powering millions
of business conversations
Powering millions
of business conversations
"We love Thena"
"We love Thena"
Customer stories
"Thena offers the ultimate peace of mind! I'm really loving the product"
"Thena offers the ultimate peace of mind! I'm really loving the product"
Michael Potteiger
Koala
User stories
Industry
Enterprise grade security to protect
your customer data
Enterprise grade security to protect
your customer data
Enterprise grade security to protect your customer data
Fast where it matters,
personal where it counts.
Fast where it matters,
personal where it counts.
Fast where it matters,
personal where it counts.
Team boards
Team boards
Organize tickets across multiple boards by team.
Organize tickets across multiple boards by team.
Groups
Groups
Set up groups with custom assignment logic.
Set up groups with custom assignment logic.
Routing
Routing
Auto-assign tickets to the right group or agent.
Auto-assign tickets to the right group or agent.
Custom fields
Custom fields
Customize fields to align with your process.
Customize fields to align with your process.
SLA
SLA
Define and enforce service-level policies.
Define and enforce service-level policies.
Notifications
Notifications
Get real-time alerts for critical ticket updates.
Get real-time alerts for critical ticket updates.
Slack
Slack
Track and manage tickets directly from Slack.
Track and manage tickets directly from Slack.
Track and manage tickets directly from Slack.
Convert emails into trackable tickets.
Convert emails into trackable tickets.
Convert emails into trackable tickets.
Web chat
Web chat
Turn chats into tickets instantly.
Turn chats into tickets instantly.
Turn chats into tickets instantly.
MS Teams
MS Teams
Convert MS Teams messages into tickets.
Convert MS Teams messages into tickets.
Convert MS Teams messages into tickets.
Views
Views
Build and embed custom ticket views.
Build and embed custom ticket views.
Build and embed custom ticket views.
Accounts
Accounts
Track tickets by company or account.
Track tickets by company or account.
Track tickets by company or account.
Auto-responder
Auto-responder
Send replies automatically
while you are away.
Send replies automatically
while you are away.
Send replies automatically
while you are away.
Internal threads
Internal threads
Collaborate with your team
on tickets.
Collaborate with your team
on tickets.
Collaborate with your team
on tickets.
CSAT
CSAT
Collect and track
customer feedback.
Collect and track
customer feedback.
Collect and track
customer feedback.
Insights
Insights
View key metrics on performance and trends.
View key metrics on performance and trends.
View key metrics on performance and trends.
Workflows
Workflows
Automate repeatable
ticket flows.
Automate repeatable
ticket flows.
Automate repeatable
ticket flows.
Knowledge base
Knowledge base
Share and update articles from support flows.
Share and update articles from support flows.
Share and update articles from support flows.
Tasks
Tasks
Track action items on accounts.
Track action items on accounts.
Track action items on accounts.
Apps
Apps
Connect Thena with your internal systems.
Connect Thena with your internal systems.
Connect Thena with your internal systems.
100+ ticketing features, now AI powered.
100+ ticketing features, now AI powered.
Featured reads
Featured reads
Featured reads
Join top performing modern teams
Join top performing modern teams
Join top performing modern teams
Customer support AI.
Customer support AI.
Customer support AI.