š Rated #1 by G2 thisĀ Fall 2023. Recognized across 10 Grid Reports.
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Company
Request Management
Use AI to detect, triage, resolve and review customer requests in Slack
SLAs & Alerts
Setup SLAs & reminders to customer requests on Slack
Analytics
Know first response times, resolution times, and SLA breaches
Connectors
Connect customer interactions with email ticketing tools and CRM
Marketing Automation
Build & send marketing communication by type, geo, and cohort
Channel Management
Create, archive and reviveĀ channels programmatically
Knowledge Base AI
BETA
NEW
Integrate your knowledge base documentation with AI to provide quick and automated responses to your customers' messages on Slack.
Customer Success
NEW
Strengthen customer connections in Slack, nurture relationships and drive business success.
Customer Support
NEW
Integrate email-based ticketing systems. Assign tickets, and receive notifications for seamless teamwork.
Marketing
NEW
Connect with customers on Slack. Effortlessly create, send, and schedule marketing campaigns on a large scale.
Leadership
NEW
Analyze and act to customer service metrics, such as first response time, and customer sentiment on Slack.
customer stories
Case Study
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Productivity
Slack Custom Bots 101: A New Approach to Slack Productivity
Technology
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Technology
Slack and Thena Usher in a New Era of Collaboration
Read all articles
About us
Letās get to know about Thena
Careers
Opportunities waiting for you
Pricing
Customers
Resources
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Productivity
Slack Custom Bots 101: A New Approach to Slack Productivity
Technology
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Technology
Slack and Thena Usher in a New Era of Collaboration
Read all articles
Log In
Add to
Slack
Request a Demo
Products
Request Management
Assign, close, convert, and review incoming customer requests on Slack
SLAS & Alerts
Setup SLAs & reminders to customer requests on Slack
Analytics
Know first response times, resolution times, and SLA breaches
Connectors
Connect customer interactions with email ticketing tools and CRM
Marketing Automation
Build & send marketing communication by type, geo, and cohort
Channel Management
Create, archive and reviveĀ channels programmatically
Knowledge Base AI
BETA
NEW
Integrate your knowledge base documentation with AI to provide quick and automated responses to your customers' messages on Slack.
Solutions
Customer Success
NEW
Strengthen customer connections in Slack, nurture relationships and drive business success.
Customer Support
NEW
Integrate email-based ticketing systems. Assign tickets, and receive notifications for seamless teamwork.
Marketing
NEW
Connect with customers on Slack. Effortlessly create, send, and schedule marketing campaigns on a large scale.
Leadership
NEW
Analyze and act to customer service metrics, such as first response time, and customer sentiment on Slack.
Resources
customer stories
Case Study
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Productivity
Slack Custom Bots 101: A New Approach to Slack Productivity
Technology
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Technology
Slack and Thena Usher in a New Era of Collaboration
Read all articles
Customers
Pricing
Login
Company
About us
Letās get to know about thena
Careers
Opportunities waiting for you
Log In
Request a Demo
Add to
Slack
Developed By Mahmud Niloy.
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Customer Success
Connect with customers on Slack. Seamlessly create, schedule and send marketing campaigns at scale.
Learn More
Customer Support
Integrate email based ticketing systems. Assign requests & receive notifications to power collaboration
Learn More
Marketing
Connect with customers on Slack. Seamlessly create, schedule and send marketing campaigns at scale.
Learn More
Leadership
Analyze & act on customer service metrics in Slack, including response times & customer sentiment
Learn More
Pricing
Customers
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Productivity
Slack Custom Bots 101: A New Approach to Slack Productivity
Technology
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Technology
Slack and Thena Usher in a New Era of Collaboration
Read all articles
Log In
Add to
Slack
Request a Demo
Products
Request Management
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI Powered routing for Ā businesses
Tags
Easily tag, and identify requests
Notifications & SLAs
Custom SLAs and Smart Reminders
CSAT
Manage slack chaos with AI
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Marketing Automation
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Connectors
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI Powered routing for Ā businesses
Tags
Easily tag, and identify requests
Notifications & SLAs
Custom SLAs and Smart Reminders
CSAT
Manage slack chaos with AI
Analytics
Data-driven customer insights
Learn more
Solutions
Customer Success
Strengthen customer connections in Slack, nurture relationships and drive business success.
Learn More
Customer Support
Integrate email-based ticketing systems. Assign tickets, and receive notifications for seamless teamwork.
Learn More
Marketing
Connect with customers on Slack. Create, send, & schedule marketing campaigns on a large scale.
Learn More
Leadership
Analyze and act to customer service metrics, such as first response time, and customer sentiment on Slack.
Learn More
Resources
customer stories
Case Study
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Productivity
Slack Custom Bots 101: A New Approach to Slack Productivity
Technology
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Technology
Slack and Thena Usher in a New Era of Collaboration
Read all articles
Customers
Pricing
Login
Company
About us
Letās get to know about thena
Careers
Opportunities waiting for you
Log In
Request a Demo
Add to
Slack
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Help
Our guides will help you use Thena easily.
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Guides
Know best practices of managing customers in Slack.
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Support
Reach out to our support team for questions.
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Start managing your customers faster and easier from Slack.
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Developed By Mahmud NIloy.
