🚀 Building Slack support at scale; Learn how to handle 100+ customers on Slack -
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Platform overview
Deliver omni-channel customer engagement from Slack
Slack Connect
Email
Web chat
Microsoft Teams
Applications
Over 100,000+
customer conversations are enabled by Thena every 24 hours.
Explore products
Platform Overview
Deliver omni-channel customer engagement from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Teams
Customer success
Complete + effortless visibility across every Slack channel
Customer support
Connect data from Slack threads to email-based ticketing systems
Marketing
Increase engagement by up to 8x with Slack marketing
Sales
Effortlessly elevate Slack engagement with prospects
Product
Gain invaluable product insights from Slack data
IT Operations
Unify IT ops on Slack for swift issue resolution and happier teams
Business Sizes
Small business
All-in-one customer management with Slack triage
Startup
Deliver white-glove service and build customer delight
Growth
Plan capacity, segment customers, analyze trends
Enterprise
Optimize Slack workflows for team and service efficiency
Talk to product specialist
Use cases
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team enquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Over 100,000+
customer conversations
are enabled by Thena every 24 hours.
Learn more
Products
Platform Overview
Deliver omni-channel customer
support from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Request Management
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI Powered routing for  businesses
Tags
Easily tag, and identify requests
Notifications & SLAs
Custom SLAs and Smart Reminders
CSAT
Manage slack chaos with AI
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Marketing Automation
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Connectors
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI Powered routing for  businesses
Tags
Easily tag, and identify requests
Notifications & SLAs
Custom SLAs and Smart Reminders
CSAT
Manage slack chaos with AI
Analytics
Data-driven customer insights
Learn more
Solutions
Customer Success
Strengthen customer connections in Slack, nurture relationships and drive business success.
Learn More
Customer Support
Integrate email-based ticketing systems. Assign tickets, and receive notifications for seamless teamwork.
Learn More
Marketing
Connect with customers on Slack. Create, send, & schedule marketing campaigns on a large scale.
Learn More
Leadership
Analyze and act to customer service metrics, such as first response time, and customer sentiment on Slack.
Learn More
Resources
customer stories
Case Study
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
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Read all articles
Customers
Pricing
Login
Company
About us
Let’s get to know about thena
Careers
Opportunities waiting for you
Log In
Request a Demo
Add to
Slack
Platform overview
Deliver omni-channel customer engagement from Slack
Slack Connect
Email
Web chat
Microsoft Teams
Applications
Over 100,000+
customer conversations are enabled by Thena every 24 hours.
Explore products
Platform Overview
Deliver omni-channel customer engagement from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Teams
Customer success
Complete + effortless visibility across every Slack channel
Customer support
Connect data from Slack threads to email-based ticketing systems
Marketing
Increase engagement by up to 8x with Slack marketing
Sales
Effortlessly elevate Slack engagement with prospects
Product
Gain invaluable product insights from Slack data
IT Operations
Unify IT ops on Slack for swift issue resolution and happier teams
Business Sizes
Small business
All-in-one customer management with Slack triage
Startup
Deliver white-glove service and build customer delight
Growth
Plan capacity, segment customers, analyze trends
Enterprise
Optimize Slack workflows for team and service efficiency
Talk to product specialist
Use cases
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team enquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Over 100,000+
customer conversations
are enabled by Thena every 24 hours.
Learn more
Pricing
Customers
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Read all articles
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Read our security guides
Help centre
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Log In
Add to
Slack
Request a demo
Platform overview
Deliver omni-channel customer engagement from Slack
Slack Connect
Email
Web chat
Microsoft Teams
Applications
Over 100,000+
customer conversations are enabled by Thena every 24 hours.
Explore products
Platform Overview
Deliver omni-channel customer engagement from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Teams
Teams
Customer success
Visibility on Slack channels
Customer support
Connect data from Slack
Marketing
Increase engagement
Sales
Easily engage prospects
Product
Gain product insights
IT Operations
Swiftly resolve IT issues
Customer success
Complete + effortless visibility across every Slack channel
Customer support
Connect data from Slack threads to email-based ticketing systems
Marketing
Increase engagement by up to 8x with Slack marketing
Sales
Effortlessly elevate Slack engagement with prospects
Product
Gain invaluable product insights from Slack data
IT Operations
Unify IT ops on Slack for swift issue resolution and happier teams
Business Sizes
Business Sizes
Small business
Slack triage made easy
Startup
Slack white-glove service
Growth
Optimize metrics in Slack
Enterprise
Efficient Slack workflows
Small business
All-in-one customer management with Slack triage
Startup
Deliver white-glove service and build customer delight
Growth
Plan capacity, segment customers, analyze trends
Enterprise
Optimize Slack workflows for team and service efficiency
Book a demo
Use cases
Use cases
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team enquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Over 100,000+
customer conversations
are enabled by Thena every 24 hours.
Learn more
Pricing
Customers
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Learn more about Thena
Help center
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Read all articles
Log In
Add to
Slack
Request a demo
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Total 10 Channels
Annually [Save 20%]
Monthly
Free Forever
$0
Start Now
Engage with customers on Slack for up to 20 Slack Connect Channels
Team
Most Popular
$48
Channel/year
Total $
480
/year
Try For Free
Manage customer communication on Slack at scale
Unlimited
8hr SLA Slack Support
Growth
Contact Sales
Build custom Slack workflows to manage high volume customer inquiries
Free
$0
Start Now
Engage with customers on Slack for up to 10 Slack Connect Channels
Basic
Most Popular
$5
Channel/month
Total $
50
/month
Try for Free
Manage customer communication on Slack at scale
Limited
Unlimited
Standard
Growth
Contact Sales
Build custom Slack workflows to manage high volume customer inquiries
Looking for Internal Helpdesk?
Book time
Basic
$5
Channel/month
Start Now
Transform your customer engagement across up to 50 Slack Connect channels.
Growth
Most Popular
Try for Free
Scale your CX with integrations, analytics, and marketing automation.
Unlimited
Unlimited
Ultimate
Contact Sales
Optimize your business with enhanced AIÂ capabilities and everything Thena has to offer.
Request Management
Omni-channel customer support from Slack
Analytics
Data driven customer insights
Premium
SLA & Alerts
Custom SLAs and smart reminders
Ticketing Connectors
Integrate Slack conversations and ticketing systems
Marketing Automation
Broadcast newsletters in Slack
Knowledge Base AI
AIÂ responses to customers
Whitelabelling
Whitelabel support in Slack
Internal Ticketing
Create and track tickets in internal Slack channels
Users
Invite your teams to use Thena
3
Unlimited
Channel Limit
Get Thena added to Slack channels
50
Unlimited
Unlimited
Slack Support
Get real time support on Slack
8hr SLA
Slack Support
Dedicated Account Manager
Get onboarded and managed by an expert
CRMÂ Connectors
Integrate Slack requests with CRMÂ platforms
Internal Helpdesk
Manage your internal customers in Slack
APIs & Webhooks
Send request data to your internal systems
Security review
Advanced security and vendor reviews
MSA
Custom Service Agreements and legal reviews
Start Now
Try for Free
Contact Sales
The industry leading solution for
customer engagement
Learn more
Learn more
Learn more
Request a demo
Customers have rated Thena an average of 4.8 out of 5.
"A must have tool for CS & Support Teams.
"Slack support on steroids powered by Thena"
Frequently asked questions
Find answers to commonly asked questions. If you can't find the information you're looking for, please
contact sales.
Does Thena have a limit to users?
No limit to users. Unlimited number of users in your company can access Thena.
What does Thena trial include?
Access to all  Thena features in the Team Plan for unlimited number of channels and users.
Can Thena be used as Internal Helpdesk?
Internal Helpdesk is only part of Enterprise Plan, if you are interested to use Thena for internal issue tracking, please reach out to us
here
.
Does Thena provide discounts to startups?
If you raised VC money under $10m, you are eligible for discounts up to 90%.
Contact us
.
Start reducing your customer support resolution time today.
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Start managing your customers faster and easier from Slack.
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Developed By Mahmud NIloy.