Check out your complete guide to modern B2B ticketing
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ere
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The ultimate B2B customer experience
Ticketing
Accounts
Analytics
Broadcasts
Integrations
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Pricing
Blog
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
Customers
Help centre
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Communication
The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations
Communication
What Is Customer Support? A Complete Guide
Communication
What Are Customer Touchpoints? Meaning + Examples
Read all articles
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Read our security guides
Help centre
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Communication
The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations
Communication
What Is Customer Support? A Complete Guide
Communication
What Are Customer Touchpoints? Meaning + Examples
Log In
Add to
Slack
Request a demo
The ultimate B2B customer experience
Ticketing
Accounts
Analytics
Broadcasts
Integrations
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Pricing
Blog
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
Customers
Help center
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Learn more about Thena
Help center
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Communication
The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations
Communication
What Is Customer Support? A Complete Guide
Communication
What Are Customer Touchpoints? Meaning + Examples
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Communication
The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations
Communication
What Is Customer Support? A Complete Guide
Communication
What Are Customer Touchpoints? Meaning + Examples
Read all articles
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Total 10 Channels
Annually [Save 20%]
Monthly
Free Forever
$0
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Engage with customers on Slack for up to 20 Slack Connect Channels
Team
Most Popular
$48
Channel/year
Total $
480
/year
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Manage customer communication on Slack at scale
Unlimited
8hr SLA Slack Support
Growth
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Build custom Slack workflows to manage high volume customer inquiries
Free
$0
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Engage with customers on Slack for up to 10 Slack Connect Channels
Basic
Most Popular
$5
Channel/month
Total $
50
/month
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Manage customer communication on Slack at scale
Limited
Unlimited
Standard
Growth
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Build custom Slack workflows to manage high volume customer inquiries
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$5
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Transform your customer engagement across up to 50 Slack Connect channels.
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Omni-channel customer support from Slack
Analytics
Data driven customer insights
Premium
SLA & Alerts
Custom SLAs and smart reminders
Ticketing Connectors
Integrate Slack conversations and ticketing systems
Marketing Automation
Broadcast newsletters in Slack
Knowledge Base AI
AI responses to customers
Whitelabelling
Whitelabel support in Slack
Internal Ticketing
Create and track tickets in internal Slack channels
Users
Invite your teams to use Thena
3
Unlimited
Channel Limit
Get Thena added to Slack channels
50
Unlimited
Unlimited
Slack Support
Get real time support on Slack
8hr SLA
Slack Support
Dedicated Account Manager
Get onboarded and managed by an expert
CRM Connectors
Integrate Slack requests with CRM platforms
Internal Helpdesk
Manage your internal customers in Slack
APIs & Webhooks
Send request data to your internal systems
Security review
Advanced security and vendor reviews
MSA
Custom Service Agreements and legal reviews
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Customers have rated Thena an average of 4.8 out of 5.
"A must have tool for CS & Support Teams.
"Slack support on steroids powered by Thena"
Frequently asked questions
Find answers to commonly asked questions. If you can't find the information you're looking for, please
contact sales.
Does Thena have a limit to users?
No limit to users. Unlimited number of users in your company can access Thena.
What does Thena trial include?
Access to all Thena features in the Team Plan for unlimited number of channels and users.
Can Thena be used as Internal Helpdesk?
Internal Helpdesk is only part of Enterprise Plan, if you are interested to use Thena for internal issue tracking, please reach out to us
here
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Does Thena provide discounts to startups?
If you raised VC money under $10m, you are eligible for discounts up to 90%.
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Developed By Mahmud NIloy.