🚀 Building Slack support at scale; Learn how to handle 100+ customers on Slack - Watch ▶️
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Meet your customers where they already work.
Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests.
Setup SLAs & reminders to customer requests on Slack. Configure SLAs for each customer channel or by cohort.
Send personalized content and track.
Monitor customer channels real-time.
Monitor customer channels real-time with response times and SLA breaches. Filter the metrics by sentiment and health.
Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests
Setup SLAs & reminders to customer requests on Slack. Configure SLAs for each customer channel or by cohort
Monitor customer channels real-time with response times and SLA breaches. Filter the metrics by sentiment and health
Enable email ticketing systems and CRM to connect with customer interactions on Slack. Reply from any platform for a customer request on Slack
“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."
“Shared Slack channels are so nice. Getting to the point that I want anyone I frequently email to join one. I can actually see Slack replacing email for a majority of business to business communication."
“Slack is the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, & quick resolution times.”
“Slack Connect is one of the most underrated inventions of modern communication"
We are built for scale while ensuring you don't run into security and compliance risks.
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