🚀 Building Slack support at scale; Learn how to handle 100+ customers on Slack -
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Platform overview
Deliver omni-channel customer engagement from Slack
Slack Connect
Email
Web chat
Microsoft Teams
Applications
Over 100,000+
customer conversations are enabled by Thena every 24 hours.
Explore products
Platform Overview
Deliver omni-channel customer engagement from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Teams
Customer success
Complete + effortless visibility across every Slack channel
Customer support
Connect data from Slack threads to email-based ticketing systems
Marketing
Increase engagement by up to 8x with Slack marketing
Sales
Effortlessly elevate Slack engagement with prospects
Product
Gain invaluable product insights from Slack data
IT Operations
Unify IT ops on Slack for swift issue resolution and happier teams
Business Sizes
Small business
All-in-one customer management with Slack triage
Startup
Deliver white-glove service and build customer delight
Growth
Plan capacity, segment customers, analyze trends
Enterprise
Optimize Slack workflows for team and service efficiency
Talk to product specialist
Use cases
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team enquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Over 100,000+
customer conversations
are enabled by Thena every 24 hours.
Learn more
Products
Platform Overview
Deliver omni-channel customer
support from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Request Management
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI Powered routing for businesses
Tags
Easily tag, and identify requests
Notifications & SLAs
Custom SLAs and Smart Reminders
CSAT
Manage slack chaos with AI
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Marketing Automation
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Connectors
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI Powered routing for businesses
Tags
Easily tag, and identify requests
Notifications & SLAs
Custom SLAs and Smart Reminders
CSAT
Manage slack chaos with AI
Analytics
Data-driven customer insights
Learn more
Solutions
Customer Success
Strengthen customer connections in Slack, nurture relationships and drive business success.
Learn More
Customer Support
Integrate email-based ticketing systems. Assign tickets, and receive notifications for seamless teamwork.
Learn More
Marketing
Connect with customers on Slack. Create, send, & schedule marketing campaigns on a large scale.
Learn More
Leadership
Analyze and act to customer service metrics, such as first response time, and customer sentiment on Slack.
Learn More
Resources
customer stories
Case Study
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
No items found.
Read all articles
Customers
Pricing
Login
Company
About us
Let’s get to know about thena
Careers
Opportunities waiting for you
Log In
Request a Demo
Add to
Slack
Platform overview
Deliver omni-channel customer engagement from Slack
Slack Connect
Email
Web chat
Microsoft Teams
Applications
Over 100,000+
customer conversations are enabled by Thena every 24 hours.
Explore products
Platform Overview
Deliver omni-channel customer engagement from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Teams
Customer success
Complete + effortless visibility across every Slack channel
Customer support
Connect data from Slack threads to email-based ticketing systems
Marketing
Increase engagement by up to 8x with Slack marketing
Sales
Effortlessly elevate Slack engagement with prospects
Product
Gain invaluable product insights from Slack data
IT Operations
Unify IT ops on Slack for swift issue resolution and happier teams
Business Sizes
Small business
All-in-one customer management with Slack triage
Startup
Deliver white-glove service and build customer delight
Growth
Plan capacity, segment customers, analyze trends
Enterprise
Optimize Slack workflows for team and service efficiency
Talk to product specialist
Use cases
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team enquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Over 100,000+
customer conversations
are enabled by Thena every 24 hours.
Learn more
Pricing
Customers
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Read all articles
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Read our security guides
Help centre
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Log In
Add to
Slack
Request a demo
Platform overview
Deliver omni-channel customer engagement from Slack
Slack Connect
Email
Web chat
Microsoft Teams
Applications
Over 100,000+
customer conversations are enabled by Thena every 24 hours.
Explore products
Platform Overview
Deliver omni-channel customer engagement from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Teams
Teams
Customer success
Visibility on Slack channels
Customer support
Connect data from Slack
Marketing
Increase engagement
Sales
Easily engage prospects
Product
Gain product insights
IT Operations
Swiftly resolve IT issues
Customer success
Complete + effortless visibility across every Slack channel
Customer support
Connect data from Slack threads to email-based ticketing systems
Marketing
Increase engagement by up to 8x with Slack marketing
Sales
Effortlessly elevate Slack engagement with prospects
Product
Gain invaluable product insights from Slack data
IT Operations
Unify IT ops on Slack for swift issue resolution and happier teams
Business Sizes
Business Sizes
Small business
Slack triage made easy
Startup
Slack white-glove service
Growth
Optimize metrics in Slack
Enterprise
Efficient Slack workflows
Small business
All-in-one customer management with Slack triage
Startup
Deliver white-glove service and build customer delight
Growth
Plan capacity, segment customers, analyze trends
Enterprise
Optimize Slack workflows for team and service efficiency
Book a demo
Use cases
Use cases
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team enquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Over 100,000+
customer conversations
are enabled by Thena every 24 hours.
Learn more
Pricing
Customers
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Learn more about Thena
Help center
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Read all articles
Log In
Add to
Slack
Request a demo
Learn, grow, be delighted
with resources
Webinar
Build 100+ customer relationships on Slack
Deliver omni-channel customer support from Slack
Request a demo
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Guides, Reports & E-books
All articles
E-books
Reports
Guides
Webinars
Webinar
Slack Implementation with Experts, Customer Success, Customer Support, & Internal Helpdesk
Webinar
Thena.ai and Vitally.io - How to Win at CS by Meeting Customers Where They Actually Work.
Webinar
Shared Slack Channels with Customers - Branch, Mixpanel, Embrace and Mutiny
Webinar
Learn how to use Slack for Customer Support. (UserEvidence and Thena)
See More
No items found.
No items found.
No items found.
Webinar
Slack Implementation with Experts, Customer Success, Customer Support, & Internal Helpdesk
Webinar
Thena.ai and Vitally.io - How to Win at CS by Meeting Customers Where They Actually Work.
Webinar
Shared Slack Channels with Customers - Branch, Mixpanel, Embrace and Mutiny
Webinar
Learn how to use Slack for Customer Support. (UserEvidence and Thena)
See More
Guides, Reports & E-books
Slack
Halp Slack Integration: Is There an Alternative?
By
Paulina
October 10, 2023
Slack
Beyond Messaging: How to Properly use Slack for Business
By
Paulina
October 16, 2023
Slack
How to Use Slack for Marketing? (+Slack Newsletter Template)
By
Paulina
April 17, 2023
Slack
Elevate B2B SaaS Efficiency by Routing Slack Conversations to Your CRM
By
Lauren Davis
December 14, 2023
See More
Harness the full potential of Slack based support
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Developed By Mahmud NIloy.
