Thena Test

0%

95%

Reduction in Response times

50%

Reduction in Resolution times

“Thena’s ability to let us meet customers on Slack where they live while letting our Support Team feel at home working in Zendesk has been a game changer. We’ve seen resolution time cut in half and response time reduced by 95%!”

- Shayan Aminmadani, Sr Manager, Support Engineering, Mixpanel

97%

Reduction in Response times

54%

Reduction in Resolution times

“Thena improves communication with customers by streamlining ticket submission through Slack. This ensures requests are directed to the right Cube representative and results in prompt responses.”

- Nurzhan Ospanov, Head of Customer Success,Cube Dev

AI meets Slack: for modern teams to deliver superior CX — on time, every time.

Request Management

Your unified hub for a new world of customer support

Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests

Internal helpdesk

Your new world of Slack ticketing

Support your internal teams with AI-enabled Slack workflows

Marketing Automation

The ultimate solution for Slack marketing

Nurture robust customer relationships by effortlessly creating,executing, and analyzing Slack campaigns

Bridge Slack & ticketing systems

Elevate your team’s productivity. Engage in real-time conversations without boundaries

Talk to our Product Specialist

Customer success stories

Case study on how incident is optimizing capacity planning and resource forecasting using data from Slack and Thena

Mixpanel turned to Thena's Zendesk connector to address their customer support challenges comprehensively. Thena enabled the support team to manage both Zendesk and Slack from within a single interface, streamlining communication and unifying the support process.

Workramp turned to Thena's Intercom connector to streamline their customer support operations and address the challenges posed by the multi-channel support environment.