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Revolutionizing Customer Success with Slack in B2B SaaS

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Manage customer expectations on Slack

Build deeper customer relationships in Slack with automation, AI and actionable insights.

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Never miss a customer message on Slack again
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‚ÄúThena turns conversational support into ticket based support so you can track and manage it better. Slack threads are very hard to track since they are temporal. Finding an old thread is like a treasure hunt and rarely ends in success. With Thena we will never lose a slack thread again.‚ÄĚ
June Zhang
Head of Customer Experience, UserEvidence
Deepen your customer relationships right within Slack
Manage customer requests
Triage customer requests
Streamline customer requests from Slack Connect channels with AI detection, request summary and collaboration for internal teams.
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AI Responses on SLack
Automate responses with Generative AI
Integrate with a knowledge base to provide instant, AI-powered responses to customer questions in Slack, improving efficiency.
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Ticket Conversion
Convert Slack message to email-based tickets
Seamlessly convert Slack messages into email-based tickets, connecting threads and platforms for streamlined communication and collaboration.
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AI SUMMARIES and TAGS
Identify risk & opportunity
Real-time Slack thread summaries with sentiment analysis and custom tags, allowing teams to prioritize and analyze customer interactions.
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Engage your customers smarter with Thena

Best practices, research and tips on managing customers.

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Start managing your customers faster and easier from Slack.

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