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Manage customer expectations on Slack

Build deeper customer relationships in Slack with automation, AI and actionable insights.

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“Thena’s ability to let us meet customers on Slack where they live while letting our Support Team feel at home working in Zendesk has been a game changer. We’ve seen resolution time cut in half and response time reduced by 95%”

Shayan Aminmadani

Senior Manager, Support Engineering at Mixpanel

Deepen your customer relationships right within Slack

Manage customer requests

Triage customer requests

Streamline customer requests from Slack Connect channels with AI detection, request summary and collaboration for internal teams.

AI Responses on SLack

Automate responses with Generative AI

Integrate with a knowledge base to provide instant, AI-powered responses to customer questions in Slack, improving efficiency.

Ticket Conversion

Convert Slack message to email-based tickets

Seamlessly convert Slack messages into email-based tickets, connecting threads and platforms for streamlined communication and collaboration.

AI SUMMARIES and TAGS

Identify risk & opportunity

Real-time Slack thread summaries with sentiment analysis and custom tags, allowing teams to prioritize and analyze customer interactions.

Engage your customers smarter with Thena

Request Management

Customer Support

Analytics

Engage your customers smarter with Thena

Best practices, research and tips on managing customers

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Introducing the "Slack Best Practice Guide for B2B Customer Communication"

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BEST PRACTICE GUIDE

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