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Revolutionizing Customer Success with Slack in B2B SaaS

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Analyze and act on service metrics in Slack.

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Birdseye view of your customer service on Slack
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“Thena turns conversational support into ticket based support so you can track and manage it better. Slack threads are very hard to track since they are temporal. Finding an old thread is like a treasure hunt and rarely ends in success. With Thena we will never lose a slack thread again”
Damien Murphy
Manager, Solutions Architect, Bitrise
Manage customers and teams
effortlessly with Slack
ANALYtics for customers on SLACK
Visibility of customer request volume in Slack
Gain real-time visibility into customer request volume on Slack with comprehensive metrics, tags, and urgency levels for informed leadership decisions.
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ANALYtics for customers on SLACK
Visibility of customer request performance in Slack
Real-time performance metrics on Slack for customer-facing teams, including first response time, SLA breaches, and resolution time, filtered by tags and urgency levels.
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Identify opportunities through workspace analyticsIdentify customer service patternsIdentify customer service Visibility on key Breaches
Assess improvement in communicationEvaluate how your customer communicationIntegrate with your ticketing tools.Evaluate how your customer communication
REQUESTs on Slack in one place
Birds eye view of customer requests on Slack
View all customer requests on a Kanban board with smart tags for identifying and addressing critical issues like SLA breaches and escalations.
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KNOWLEDGE BASE AI
Expand your knowledge resources with AI
Leverage AI-powered knowledge center integration to solve customer requests at scale while flagging human responses for documentation updates.
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Engage your customers smarter with Thena

Best practices, research and tips on managing customers.

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Start managing your customers faster and easier from Slack.

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