Compare the plans and find yours

Simple, transparent pricing that grows with you
10
50
100
150
150+
Annually [Save 20%]
Monthly
Free Forever
$0
Free to Try
For individuals with up to 20 Slack channels
Connectors
Ticketing/bi-directional chat/CSAT Configuration
Request Management
Request Detection/Internal Triage/Auto Response Builder
Analytics
Ticket Analytics/Customer/Analytics with CRM/ Reports
SLA & Alerts
Alerts/First Response SLAs/Escalation
Marketing Automation
Message Builder/Targeted/Messaging/Marketing Analyrics
CRM Integration
Data unification/Slack activity/sync/Customer Workflows
Support
Standard SLA
24hr SLA
Whitelabelling
Responses will be whitelabeled
Channel Limit
Responses will be whitelabeled
20
APIs & Webhooks
Responses will be whitelabeled
MSA
Responses will be whitelabeled
Security Review
Responses will be whitelabeled
Priority Support
Responses will be whitelabeled
Dedicated Account Manage
Responses will be whitelabeled
Team
Most Popular
$5
Channel/month
Total $50/month
Get Started
Manage all of your customer communicatoin in Slack
8hr SLA
Slack Support
Unlimited
Enterprise
Contact US
Manage all of your customer communicatoin in Slack
4 hr SLA Slack Support
(Dedicated Support Agent)

Frequently asked questions?

Create text automations and flows based on custom prebuilt audiences. Capture abandon carts or Contact Us
Change FAQ 
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
Is Thena is free for everyone?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
Is Thena is free for everyone?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
Is Thena is free for everyone?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
Is Thena is free for everyone?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s

Start reducing your customer support resolution time today.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Request a Demo
Add to Slack

Start managing your customers faster and easier from Slack.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Request a Demo
Add to Slack
Product
Request ManagementSLAs & AlertsAnalyticsConnectorsMarketing Automation
Channel Management
Knowledge Base AI
NEW
solutionS
Customer Success
NEW
Customer Support
NEW
Marketing
NEW
Leadership
NEW
Resources
BlogHelpIntegrationsPricingContact usSecurityCareersAbout us
Integrations
IntercomZendesk SalesforceFreshdeskHubSpot
compare
vs Halpvs Zendesk Slack Appvs Intercom Slack App
©2023 Pivoting Owl Inc. ("Thena"). All rights reserved.
THENA logo
PrivacyProductSecurityDataWebsite
Contact Sales Team

Manage customer expectations on Slack

Build deeper relationships with customers in Slack by reducing manual work.

Request a DemoSlack Logo
Add to Slack
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Never miss a customer message on Slack again
Book a Meeting
Add to Slack
Slack api
OR   Request a Demo
“Get a bird’s eye view on the customer engagement patterns across your workspace. Get a  bird’s eye view on the customer engagement patterns across your workspace.”
June Zhang
Head of Customer Experience, UserEvidence
Improve Customer Service by proactively communicating with your customers
Request Management
Triage customer requests
Get a bird’s eye view on the customer engagement patterns across your workspace. Get a bird’s eye view. Open-source neutral-style system symbols elaboratel
Knowledge Base AI
Automate responses with Generative AI
Get a bird’s eye view on the customer engagement patterns across your workspace. Get a bird’s eye view. Open-source neutral-style system symbols elaboratel
Knowledge Base AI
Automate responses with Generative AI
Get a bird’s eye view on the customer engagement patterns across your workspace. Get a bird’s eye view. Open-source neutral-style system symbols elaboratel
Knowledge Base AI
Automate responses with Generative AI
Get a bird’s eye view on the customer engagement patterns across your workspace. Get a bird’s eye view. Open-source neutral-style system symbols elaboratel
Add to Slack
Arrow icon
Add to Slack
Slack
Engage your customers smarter with Thena
Request Management
Customer Support
Analytics
Marketing
Engage your customers smarter with Thena
Leadership

Best practices, research and tips on managing customers

Latest FROM BLOG
Videos
BEST PRACTICE GUIDE

Best practices, research and tips on managing customers.

All Blogs
Producitivity on Slack
Communication tips
Customer management
Technology stack
How to Use Slack Connect Effectively
Communication
How to Use Slack Connect Effectively
Paulina
Paulina
2 Minutes
7 Best Slack Integrations for Customer Service Teams
Technology
7 Best Slack Integrations for Customer Service Teams
Paulina
Paulina
2 Minutes
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Customer Management
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Paulina
Paulina
2 Minutes
7 Creative Ways to Use Slack for Remote Teams
Productivity
7 Creative Ways to Use Slack for Remote Teams
Paulina
Paulina
2 Minutes
Four Slack Workflow Examples to Make Your Team Productive
Productivity
Four Slack Workflow Examples to Make Your Team Productive
Paulina
Paulina
2 Minutes
Convert Slack message into a Zendesk Ticket
Productivity
Convert Slack message into a Zendesk Ticket
Govind
Govind
1 Minute
Email or Slack? Which Platform Is The Winner to Manage Customers Efficiently?
Productivity
Email or Slack? Which Platform Is The Winner to Manage Customers Efficiently?
Sucharitha
Sucharitha
5 min read
5 Ways to Effectively Manage Your Customers on Slack
Productivity
5 Ways to Effectively Manage Your Customers on Slack
Sucharitha
Sucharitha
3 min read
How to Use Slack Connect Effectively
Communication
How to Use Slack Connect Effectively
Paulina
Paulina
2 Minutes
Introducing the "Slack Best Practice Guide for B2B Customer Communication"
Communication
Introducing the "Slack Best Practice Guide for B2B Customer Communication"
Govind
Govind
2 Minutes
How to Onboard Customers using Slack
Communication
How to Onboard Customers using Slack
Paulina
Paulina
2 Minutes
5 Best Slack Apps for Customer Support Teams in 2023
Communication
5 Best Slack Apps for Customer Support Teams in 2023
Paulina
Paulina
3 Minutes
Why Are Your Customers Happy With Slack?
Communication
Why Are Your Customers Happy With Slack?
Paulina
Paulina
2 Minutes
5 Support Ticketing Tools for Serving Customers on Slack
Communication
5 Support Ticketing Tools for Serving Customers on Slack
Paulina
Paulina
3 Minutes
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Customer Management
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Paulina
Paulina
2 Minutes
Journey to the future of customer relationships
Customer Management
Journey to the future of customer relationships
Ankit
Ankit
1 Minute
How to Effectively Run POCs (Proof of Concepts) on Slack
Customer Management
How to Effectively Run POCs (Proof of Concepts) on Slack
Paulina
Paulina
3 Minutes
How to Configure Slack Notifications for Customer Messages
Customer Management
How to Configure Slack Notifications for Customer Messages
Paulina
Paulina
2 Minutes
Key Slack Analytics for Customer Service to Leverage in 2023
Customer Management
Key Slack Analytics for Customer Service to Leverage in 2023
Paulina
Paulina
3 Minutes
4 Examples of Companies Using Slack Connect for Customer Success
Customer Management
4 Examples of Companies Using Slack Connect for Customer Success
Gözde
Gözde
2 Minutes
7 Best Slack Integrations for Customer Service Teams
Technology
7 Best Slack Integrations for Customer Service Teams
Paulina
Paulina
2 Minutes
A Comprehensive Guide to Using Slack for Customer Support
Technology
A Comprehensive Guide to Using Slack for Customer Support
Paulina
Paulina
3 Minutes
How to Use Slack for Marketing? (+Slack Newsletter Template)
Technology
How to Use Slack for Marketing? (+Slack Newsletter Template)
Paulina
Paulina
2 Minutes
Slack Ticketing System for Internal Support Helpdesk (Guide)
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
Paulina
Paulina
3 Minutes
Building a Responsible AI Future: The Role of Data Governance at Thena
Technology
Building a Responsible AI Future: The Role of Data Governance at Thena
Ankit
Ankit
2 Minutes
Freshdesk-Slack Integration with Thena: Convert Customer Messages into Freshdesk Tickets
Technology
Freshdesk-Slack Integration with Thena: Convert Customer Messages into Freshdesk Tickets
Paulina
Paulina
3 Minutes
HubSpot-Slack Integration with Thena (Guide)
Technology
HubSpot-Slack Integration with Thena (Guide)
Paulina
Paulina
3 Minutes
Salesforce Cases-Slack Integration with Thena: Never Reroute Customer Requests Again
Technology
Salesforce Cases-Slack Integration with Thena: Never Reroute Customer Requests Again
Unmukt
Unmukt
3 Minutes
Zendesk-Slack Integration with Thena [Ultimate Playbook]
Technology
Zendesk-Slack Integration with Thena [Ultimate Playbook]
Unmukt
Unmukt
3 Minutes
Intercom-Slack Integration with Thena: Everything You Need to Know
Technology
Intercom-Slack Integration with Thena: Everything You Need to Know
Unmukt
Unmukt
3 Minutes
Read all Articles

Start managing your customers faster and easier from Slack.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Request a Demo
Add to Slack
Product
Request ManagementSLAs & AlertsAnalyticsConnectorsMarketing Automation
Channel Management
Knowledge Base AI
NEW
solutionS
Customer Success
NEW
Customer Support
NEW
Marketing
NEW
Leadership
NEW
Resources
BlogHelpIntegrationsPricingContact usSecurityCareersAbout us
Integrations
IntercomZendesk SalesforceFreshdeskHubSpot
compare
vs Halpvs Zendesk Slack Appvs Intercom Slack App
©2023 Pivoting Owl Inc. ("Thena"). All rights reserved.
THENA logo
PrivacyProductSecurityDataWebsite